Q: What is Phoenix home interiors delivery policy?
A: FREE 2 MAN UK HOME DELIVERY ROOM OF CHOICE. We aim to complete all deliveries of stock items WITHIN 10 - 21 working days from placing of order.
We deliver using a furniture delivery specialist. They will telephone to book in the delivery date and give you an estimated delivery time, they then send a text before the day of delivery to confirm your item has been loaded onto the delivery vehicle, on the day of delivery they will phone 1 hour ahead to advise you they are soon to be with you, which saves a lot of time taking the day off work or waiting in all day. Our standard delivery service is 2 men into the property any room of choice, including upstairs. Small to medium items may be delivered using the same service but one man only ground floor room of choice within 10 business days, for speed & efficiency, please select at checkout your preferred method. Please phone to discuss your delivery requirements if not sure or have any special requests, we will do our best to accommodate your needs.
You can order online simply by clicking the "Add To Basket" button next to the item you wish to purchase, when you have finished shopping click on the "Checkout" button which takes you to our checkout. You may then enter your delivery, billing information and credit card details to submit your order using either Pay Pal, via our secure server. Alternatively, you can call us on 01782 323048 to place your order by phone. You can pay using all major credit or debit cards, or arrange payment by cheque, bank transfer, or discuss other requirements.
** Please note orders of less than £50 standard delivery is charged at £9.99 **
Orders below £250.00 for delivery to Scotland or orders below £1000.00 in the following post code areas:
AB, BT, DD, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, TD, and ZE might incur a surcharge. Please place your order under no obligation and we will contact you to discuss delivery.
Q: What is the Phoenix home interiors Gold Delivery Service?
A: In addition to the standard FREE UK DELIVERY on all orders over £100 we also offer an optional Gold delivery service, charged at £100.00. For this, you can specify the day that you would like delivery, we can ring you within 1hr of ETA, so you don't have to take the day off work, we will deliver and build all furniture into the room of choice and take away all packaging materials. If you would like to take advantage of our GOLD service then please contact us after you have placed your order by email email@example.com or Tel: 01782 323048.
Q: When can I expect my order?
A: We deliver all of our stock items within within 10-21 working days from placing of your order. (Delivery times vary according to the product and the manufacturer.) Approximate times are emailed to you after your order has been taken. We will endeavour to notify you as soon as possible of any delays we are made aware of. Generally, when more than one item is ordered all items will be delivered at the same time. Because we have so many suppliers it is difficult to give an exact delivery date. In most cases though delivery is usually made within our 10 -21 working days policy.
Q: How do you calculate your delivery times?
A: Every range has its own unique delivery time. Many items of furniture are manufactured to order and the delivery time reflects the time it takes us to deliver it to your home. By making and delivering your furniture to order we are able to offer you the broadest choice of furniture possible, allowing you to choose the item that is just right for you and which will give you pleasure for many years to come. If a fast delivery time is important to your purchasing decision we recommend that you contact us further to see if there is anything that we can do to get an item to you with a shorter delivery time.
Q: What if I'm unable to take delivery of my order when its ready?
A: If you are having work done in your home please be aware that building projects are frequently delayed. If you are unable to take delivery of your furniture when it is ready we will store it for you free of charge for 90 days.
Q: What if my delivery contains damaged goods?
A: This happens infrequently, but sometimes furniture sustains minor damage during shipping or contains a manufacturer's defect. If this occurs, contact us immediately on 01782 323048 or email images and details to firstname.lastname@example.org. We will arrange for the goods to be repaired in your home if possible, alternatively we will arrange to have them returned and replaced by the manufacturer. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay for returns which we have not authorised).